Finally I got my new device and I can tell that it was all that I was expecting. I bought it from Amazon.com store (not another seller) and when the box arrived the first thing that I checked was the model number and it is RCM72UW, which works with 3G bands 850/1900/2100, so this is AT&T, Rogers, Telus model...not T-Mobile model, so this is good news for me 'cause I use Movistar-Venezuela service. Well, to be honest I can not assure that Amazon.com will always be sending this particular model because they don't make any difference about the 3G compatibility and believe me 'cause I expend a lot of mails to customers service and they couldn't give me this detailed info. I took the risks and bought it anyway. Another info displayed on the box: Blackberry Bold 9780 Smartphone, 1256- Americas (Spanish) QWERTY-Black. Model RCM72UW, Made in Mexico. It comes with OS 6.0.0 Bundle 863. NOTE: Surprisingly it came with a 2GB microSD card already installed even when it wasn't published in the product details. Other info found checking in the options: active 3G bands 1, 2, 5 y 6. Searching in the internet I found that this means that it works with 3G bands 2100/1900/850/800. The box content is: 9780 device with plastic label protection on screen, battery cover, upper front (where it's printed "Blackberry"), camera lens and flash, leather pouch (the simple plane one, without belt clip, the leather looks like artificial type), earphones, battery, 5 feet USB cable (longer than the old one I had), standard wall charger with multiple international adapters (I was expecting ipod-like wall charger with female USB input, but it came with the usual one), Desktop software CD, user manual and some quick guides.
Finalmente tengo mi nuevo telefono y puedo decir que es todo lo que estaba esperando. Lo compré de la tienda Amazon.com (no de otro vendedor) y cuando la caja me llegó lo primero que corroboré fue el modelo del telefono y decía que es RCM72UW, que es el que trabaja con las bandas 3G 850/1900/2100 por lo que este telefono es la version AT&T, Rogers, Telus, para Venezuela sería Movistar y Movilnet, NO es la version T-Mobile, lo cual es excelente en mi caso ya que yo uso Movistar. Bueno, para ser honesto no podría asegurar que Amazon.com despachará siempre este modelo o versión en particular ya que ellos no diferencian la compatibilidad 3G y creanme que gasté un monton de emails al servicio de atencion al cliente preguntandoles y no me supieron dar los detalles. Yo asumi el riesgo y lo compré de todas maneras. Otra información que aparece en la caja: Blackberry Bold 9780 Smartphone, 1256- Americas (Spanish) QWERTY-Black. Model RCM72UW, Hecho en Mexico. Viene con el sistema operativo OS 6.0.0 Bundle 863. NOTA: Sorprendentemente vino con una tarjeta microSD de 2GB ya instalada, aun cuando no estaba publicado en los detalles del producto. Otra información que conseguí revisando las opciones: bandas 3G activas 1, 2, 5 y 6. Investigando en internet descubrí que esto significa que trabaja en las bandas 3G 2100/1900/850/800. El contenido de la caja es: celular 9780 con lamina plastica protectora en la pantalla,frontal superior (donde dice "Blackberry"), tapa de la bateria, lente de la camara y flash, forro de cuero (el mas simple de todos, sin clip para poner en la correa, el cuero parece artificial), audifonos, batería, cable USB de 1,5 metros (mucho mas largo del que tenía antes), cargador de pared estandar con multiples adaptadores internacionales (estaba esperando uno con entrada USB hembra como el que usa el iPod, pero vino el mismo de siempre), CD con el Desktop sotware, manual de usuario y algunas guias rapidas. BlackBerry BOLD 9780 Unlocked Cell Phone with Full QWERTY Keyboard, 5 MP Camera, Wi-Fi, 3G, Music/Video Playback, Bluetooth v2.1, and GPS (Black)
The phone was advertised as brand new when i bought it in early January 2011. To my surprise, I switched it on to find a thread of love text messages from some guy back in Oct 2010 which obviously means it had been used. The phone does look brand new and currently works without any problems. It better stay that way considering how much $$$$ is splashed out for the device!!!!
This cell phone turned off automatically when I was installing it, after that, the red light flashes for a while. Then, it has been dead.
I searched internet and found a lot of 9780 buyer faced this problem. So I contacted the address the seller promised to give support.
When I contact the customer service, They replied two days after I emailed them and the content of their reply was Blackberry's phone numberC nothing else.
Then I called blackberry and it didn't worker,they told me to go to the seller. I went to T-Mobile and they told me this is not their responsibility even if there is a T-Mobile logo on the phone.
Once again I wrote to the seller, describing my situation, and guess what, Surprise!!!Blackberry's phone number!!again!!!
Now I can't text my friend and family because I give my old phone to one of my friends when I get the 9780. I totally disappointed about this whole thing and will never ever by things from this seller again. They sucks!!
El 14 de abril de 2011, efectue la compra de un telefono blackberry bold 9780 el cual me fue entregado en el tiempo establecido en la compra, una vez recibido y puesto en funcionamiento puedo decir que cumple con mis espectativas de operatividad, nuevo en su caja con todos sus accesorios, estoy muy alegre con su operatividad ya que anteriormente tenia en uso un blackberry 9000 y comparado con el BB 9780 es superior en tecnologia, su camara y sobre todo su teclado qwerty que mejora el funcionamiento del telefono comparado con el BB bold 9000 que la bolita y la membrana tuve que mandarla a repararla en menos de un año de uso, espero que este bb 9780 su funcionabilidad sea mas duradera, hasta ahora estoy contento de haber adquirido el telefono a traves de amazon.'
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